New Whitepaper Release: From Digital Transformation to Agentic AI Governance
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The rapid rise of agentic AI is reshaping the way financial services operate, make decisions, and manage risk. But with autonomy comes a new governance challenge: how do firms stay in control when systems can act, not just assist?
From Digital Transformation to Agentic AI Governance: Operational Control, Conduct Outcomes, and Regulatory Readiness for Intelligent Systems in Financial Services,
written by Ellie Hurst, Director – Commercial at Advent IM.
And because good governance should never sit behind a form, the full paper is free to download with no registration required.
Agentic AI is no longer a future concern — it’s already emerging across UK financial services in credit, underwriting, fraud operations, customer communications, and workflow automation. While it offers transformational efficiency, it also introduces:
Regulators, too, are raising expectations. With DORA now active, the EU AI Act rolling out, and the FCA sharpening its focus on autonomy and conduct risk, firms need governance models that scale with intelligent systems — not frameworks designed for static software.
Ellie examines the shift from traditional digital transformation to the emerging era of autonomous operational agents, covering:
Where autonomy is already being deployed across credit journeys, underwriting workflows, fraud triage, customer vulnerability handling, and operations.
How firms can evidence decisions, maintain human accountability under SM&CR, and avoid ‘confidently wrong’ automation at scale.
From consumer harm to systemic concentration risk, including governance challenges created by fast, tool‑using AI.
A practical view of how existing frameworks must extend “up the stack” to cover intelligent systems.
Actionable controls, design patterns, and operational artefacts — including authority models, tool‑use constraints, traceability, monitoring, and safe‑degradation mechanisms.
Concrete steps for financial services leaders to adopt autonomy safely and at scale.
This whitepaper is designed for:
👉 Click here to download From Digital Transformation to Agentic AI Governance (PDF)